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Frequently Asked Questions

  • How long will it take for my product to be delivered?
    It depends on the delivery option you choose. Standard Shipping for all UK orders (up to 5 business days) after the package has been dispatched. Express premium delivery (1 business day) order must be placed before 12 PM. Orders that are placed after 12 PM will be dispatched the next working day.
  • Do you ship internationally?
    Yes we do! INTERNATIONAL ORDERS – allow from 2 to 15 business days for delivery. Your order will be carefully packed and despatched with a tracking number via Royal Mail or another reputable courier company. We aim to dispatch within 24 hours, subject to stock availability. If you need something in a hurry, please get in touch, and we will do our best to assist you. Please note. ​ All orders are shipped from the UK, so if you are outside the region, an extra charge may be levied as “import duty” or other “taxes” for products shipped outside the UK. Any duties and taxes assessed by customs are the responsibility of the customer. ​ Please make sure you check the rules of taxes and duties in your region. It will be your responsibility for this as we have no control over these charges or any delay this may cause. If the item is held up in customs and you do not pay the required duties and taxes, then your order will be returned to us. We will deduct any duties, taxes or fees paid by us from your refund. All deliveries require a signature and may not be shipped to PO boxes. Please email us via contact list, and we may be able to arrange the delivery. And please accept our apologies if not.
  • Do you make to order?
    Yes, we do. It can be made in desired colour combination—mix and match from 120 colours and their shades. The size and length can be adjusted as well. Please get in touch with me via email or phone if you have an interest.
  • How long will pre-orders take to make?
    Pre-order items are specially made for you​ , and they will depend on the size of the item. For example, a hat or a scarf can be made in 1-2 days if colour is in stock, and for a cardigan or a dress, it would take a week or two weeks to produce. Additionally, up to 7 business days can be added if the colour is out of stock.
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