Store Policy

Customer Care

We will do our best to provide the best service for you.

If you have any questions, please don't hesitate to contact me.

Virtual appointments one to one are also available via Zoom, WhatsUp and Facetime.

Please get in touch for an appointment slot. 

 Privacy & Safety

When you conduct a transaction on this website, as part of the process, we collect the personal information you give us, such as your name, address and email address. Your personal data will be used for the specific reasons stated above only.

 


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 


My company is hosted on the Wix.com platform. Wix.com provides me with an online platform to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

 

Privacy policy updates


We reserve the right to modify this privacy policy anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us via contact list.

Wholesale Inquiries

If you would like to set up a trade account.

Please contact via email:  hello@jelenafaergemann.com

Payment Methods

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Credit / Debit Cards

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PAYPAL

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Offline Payments